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TFSA Transfer

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I requested a transfer of my TFSA from Coreshares to Sygnia on 5th July.  I downloaded a statement from Coreshares which indicated that a withdrawal on 16/07/2019 was done. Description of transaction was  ‘Withdrawal: Tax Free Transfer to a Third Party’.


I contacted Sygnia who informed that they did not receive the transfer certificate and therefore cannot finalise the transfer.  Emailed Coreshares requesting the transfer certificate.  Received an IT3(s) tax certificate instead  😩


In terms of the law  TFSA transfers must be completed within 10 days. 


Is there any regulatory body that I can escalate this with?   Would I be paid interest on the transfer amount for this period?



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